1 Introduction
Welcome to topx casino. This Privacy Policy explains how topx casino collects, uses, stores, and protects your personal information. Please read this policy carefully before using our platform.
Topx casino believes that every user's privacy is a fundamental right. That is why we follow the highest industry standards to protect your data. Millions of bettors in Bangladesh trust us, and we are committed to maintaining that trust.
Important: By using topx casino's services, you agree to this Privacy Policy. If you do not agree, please refrain from using our platform and reach out to us at support@topxcasino.ws.
2 What data we collect
Various types of data are collected when you register and use topx casino. This information is used to improve your experience and ensure the security of the platform.
| Data type |
What data |
Reason for collection |
| Identity Information |
Full name, date of birth, national ID number |
Account Verification, KYC |
| Contact Information |
Mobile number, email, address |
Account registration, communications |
| Financial information |
BKash/Nagad number, transaction history |
Payment Processing |
| Technical Information |
IP address, device information, browser |
Security & Fraud Prevention |
| Gaming Data |
Betting history, win/loss records |
Responsible gaming monitoring |
Topx casino does not collect any data beyond what is listed above. You can contact our support team at any time to find out exactly what information has been collected about you.
3 How Your Data Is Used
Topx casino uses your information only for specific, legitimate purposes. We never use your data for any other purpose without your consent.
- Account management: Your data is used for registration, login, and account verification.
- Payment processing: Financial information is used to process deposits and withdrawals smoothly.
- Customer Support: Your information is used to resolve issues and provide you with effective support.
- Security & fraud prevention: Technical data is analyzed to detect and prevent suspicious activity.
- Responsible Gaming: Unusual betting patterns are detected to help protect users.
- Bonuses & Promotions: Your data is used to send you relevant offers based on your preferences. You may opt out at any time.
- Legal compliance: Data required to meet regulatory obligations is retained accordingly.
Marketing communications: topx casino may send you relevant bonus and promotional updates. You can opt out of marketing messages at any time by clicking the "Unsubscribe" link at the bottom of any email or by writing to support@topxcasino.ws.
4 Data sharing & disclosure
Topx casino never sells your personal information. However, in certain limited circumstances, specific data may be shared with trusted partners.
- Payment Processors: Payment gateways such as bKash, Nagad, and Rocket only receive the information necessary to complete a transaction.
- KYC Verification Services: Limited data may be shared with licensed third-party services for identity verification purposes.
- Legal Authorities: In the case of a court order or legal obligation, information may be shared with the relevant authorities.
- Anti-money laundering: We are legally required to report suspicious financial activity to the relevant regulatory authorities.
Outside of the cases listed above, topx casino will never share your data with any third party under any circumstances. All our partners are bound to comply with international data protection regulations.
5 Cookies & tracking technologies
Cookies and similar technologies are used on the topx casino website and app to enhance your browsing experience and ensure the platform functions properly.
- Essential Cookies: These cookies are essential to maintaining your login session and ensuring core functionality. Disabling them may prevent the site from working properly.
- Performance cookies: Used to analyze which parts of the site are most visited, helping us improve our services.
- Functionality Cookies: Helps remember your language preferences and customization settings.
- Marketing cookies: Used to show you relevant bonus offers. You can disable these through your browser settings.
Most browsers accept cookies by default. You can manage cookie preferences through your browser settings, though doing so may limit certain features of the site.
6 Data Protection Measures
Topx casino uses multiple layers of security to protect your data. By following the highest industry standards, we ensure that no unauthorized party can access your information.
- SSL/TLS Encryption: All data transmissions are encrypted with 256-bit SSL.
- Firewall Protection: An advanced firewall system prevents unauthorized access to our servers.
- Two-Factor Authentication (2FA): An additional layer of security when logging into your account.
- Regular security audits: Systems are regularly tested by independent third-party experts.
- Staff Training: All topx casino staff are trained in data protection and bound by confidentiality agreements.
- Encrypted Storage: Stored data is secured with AES-256 encryption.
In Case of a Data Breach: In the event of a security breach, topx casino will notify affected users within 72 hours and take all necessary protective measures.
7 Data retention period
How long topx casino retains your data depends on the type of information and applicable legal requirements. We do not keep data longer than necessary.
- Account Information: For as long as your account remains active, and for up to 5 years after it is closed.
- Transaction Records: Retained for 5–7 years in accordance with legal requirements.
- KYC Documents: Up to 5 years from the date of the last transaction.
- Gaming Logs: Retained for up to 2 years.
- Cookie Data: From session up to a maximum of 2 years, depending on cookie type.
Once the retention period expires, topx casino securely deletes or anonymizes your data.
8 Your privacy rights
As a topx casino user, you have several important rights over your personal data. We are fully committed to respecting those rights.
- Right to Know: You have the right to know what data we hold about you and how it is used.
- Right to Access: You may request a copy of your personal data at any time.
- Right to Rectification: You may request corrections to any inaccurate or incomplete information.
- Right to Erasure: You have the right to request deletion of your data under certain circumstances.
- Right to Restrict Processing: In certain cases, you may request that the processing of your data be restricted.
- Right to Opt-Out: You can opt out of marketing communications at any time.
To exercise these rights, email support@topxcasino.ws. topx casino will respond to your request within 30 business days.
9 Protection of Minors' Data
Topx casino strictly prohibits providing services to anyone under the age of 18. We do not knowingly collect any personal information from minors.
- Age verification is conducted at the point of registration.
- Accounts are immediately suspended if a user is suspected of being underage.
- Any data collected from a minor by mistake is deleted immediately.
- Parents or guardians may request the deletion of their child's data.
For parents: If you believe your minor child is using topx casino, please contact us immediately at support@topxcasino.ws. We will take prompt action and delete any related data.
10 Policy Changes
Topx casino may update this Privacy Policy from time to time. Revisions may occur due to changes in law, technological developments, or updates to our services.
- You will be notified at your registered email address in the event of any significant changes.
- The date of the last update will be shown at the top of the policy.
- Continued use of the platform after any changes will be considered acceptance of the updated policy.
- A notice will be displayed on the site for any significant changes.